FAQ
Questions about setup and the plan
Plain answers. The service is fully automated. Escalations go to your own admins. How it works is the short view. The exact permissions are on Security & Permissions.
How do I add the bot on Telegram?
Add @communityoncallbot to your group and make it an admin with only these rights: Delete messages, Ban/restrict users, and Pin messages. Leave everything else off. Open the group, then Administrators, then Add admin. Search @communityoncallbot, tick those three rights, and save. Admins can post by default, so the bot can send answers and approved posts.
Illustration of the steps, not a Telegram screenshot
How do I add the bot on Discord?
Invite the Community on Call bot with this link and approve the listed permissions: https://discord.com/oauth2/authorize?client_id=1561355778026381343&scope=bot%20applications.commands&permissions=1374389627908. Permissions: View Channels, Send Messages, Send Messages in Threads, Embed Links, Read Message History, Manage Messages, Timeout Members, and Ban Members. Make sure the bot's role sits above the roles it moderates, or Discord won't let it time out or ban those members.
Discord permissions to approve
- View Channels
- Send Messages
- Send Messages in Threads
- Embed Links
- Read Message History
- Manage Messages
- Timeout Members
- Ban Members
https://discord.com/oauth2/authorize?client_id=1561355778026381343&scope=bot%20applications.commands&permissions=1374389627908
Where do escalations go?
Name one or more admins, and an admin channel or group, during setup. Escalations go only to your own admins. They are not sent to us, and nobody here reviews them.
What do I share during setup?
Share your FAQs, docs and links. Pick up to five configured languages. Pick the posting tone. The bot answers from that material.
How long does setup take?
Setup takes about 15 minutes, and onboarding guides you through it.
What does the bot never do?
The bot never DMs your members, never makes price predictions, never gives trading signals or financial advice, and never asks for private keys, seed phrases or passwords.
Do I stay in control?
Yes. Pause the AI anytime with /pause, and bring it back with /resume. Remove the bot anytime. Approve scheduled posts with one tap, or opt in to auto-post.
How does the free month work?
The first month is free. No card is needed. Then $1,000/month. Cancel anytime, no long-term contract. Prices are in USD. After the free month, payment is made in USD stablecoins (USDT/USDC) as the payment method only. The client pays network fees. There is no automatic charging. Some countries may be served through an alternative payment method. The free month is one per community or organization. The service pauses if the next month is not paid. Active communities that are not selling signals are the fit: roughly 500+ members or 50+ messages a day. We do not publish a start date.
What are the plan limits?
The plan covers 1 Telegram group and 1 Discord server, up to 25,000 members, 10,000 messages a day scanned, 2,000 AI answers a day, up to five configured languages, and 2 scheduled posts a day, plus a weekly report and a monthly report. At the cap, AI answers pause until the next day (UTC) and moderation keeps running. Your admins get a notice.
How is our data handled?
The bot processes message content in the communities you connect so it can moderate, answer and compile reports. You keep ownership of that data. What is stored, for how long, and how to ask for access or deletion is in the privacy policy at /privacy.
What happens if the bot is unsure?
It escalates to your admins instead of guessing. It does not invent an answer, and it does not give trading signals or financial advice.
Need more?
Bigger or multiple communities? Ask about Growth and Enterprise through the form at /contact. We reply by email.
Is a person checking the messages?
It's fully automated, and you stay in control. No one reads your messages by hand, and anything the bot is unsure about goes to your own admins.
Is our data used to train AI?
No. We use paid AI services that don't train on your data.
What does 24/7 mean?
AI coverage runs around the clock: scanning, removing spam and scam links, and answering from your approved docs. Anything uncertain or sensitive (security incidents, prices, legal, appeals) is not answered by the AI. It is escalated to your own admins, with an alert. If your admins are unavailable, the item stays held, flagged in the log, and in the weekly report. Nobody on our side monitors your community live.
Which platforms are covered?
Telegram and Discord on the $1,000 plan. Need other platforms? Ask us through the form at /contact.